| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. |
| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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In order to make the return process as smooth as possible for all parties involved please follow the general guidelines listed below. Please contact customer service first to discuss and obtain a Return Merchandise Authorization at (626) 644-0290.
• All return request must be made within 7 days of receipt of the item
• Not all items will qualify for returns. Approval of return requests is at the sole discretion of SCOPE.
• A standard restocking fee of 30% will be applied to all customer choice returns. This may be modified at the discretion of SCOPE depending on reorder status, and product availability.
• The buyer must reach a return agreement with SCOPE. There is no guarantee that a credit will be made for an unauthorized return.
• Merchandise must be returned complete with original packaging, accessories and instructions, and wrapped securely to protect from damage during return shipping.
• Refused and returned goods will be inspected to assess condition and resell ability before credits will be issued.
• All fees will be deducted before a credit or refund is issued.
• Returns received due to customer errors will be assessed standard restocking fees.
• Online call tags must be used within 15 days of being issued by customer support
Please remember before you accept any shipment and sign any receipt paperwork from FedEx, UPS, or Common Carrier, that you have inspected your shipment and items for damage or missing product. Any noticeable damage or discrepancies upon delivery should be notated with the delivering service in order to file a claim and receive a credit.
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| When will my order ship? |
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Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
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